Academic Coach - Olongapo
This is a remote position.
Position Title: Academic CoachJob Type: Temporary (reliever for 3 months)
Work Set-up: Work From Home
Work Schedule: Monday - Friday; 05:00 AM – 01:30 PM PH Time Zone (Morning Shift)
Salary Package: Php 60,000.00 - 80,000.00 gross salary package
JOB DESCRIPTION FOR AN ACADEMIC COACH
Our client is a global leader in university–enterprise collaborations, partnering with major universities across four continents, global corporations, government departments, NGOs, and international chambers. They design and deliver degree programs that are career-relevant, industry-connected, and built around real-world projects and exclusive events with Australia’s leading companies.
We are seeking an Academic Coach to join their Academic Services team. The successful candidate will play a pivotal role in supporting the student lifecycle, coaching learners, maintaining academic workflows, and streamlining operations across teams.You will be central to delivering high-quality student experiences through proactive coaching, content delivery, and student engagement.
Responsibilities as an Academic Coach would be:
- Report to the Senior Manager and University Partners; monitor, coordinate, and support student lifecycle functions.
- Deliver consistent, high-quality customer service and transactional support across academic departments.
- Conduct orientation for new students (e.g., LMS walkthrough, welcome emails).
- Support onboarding for new academic staff (e.g., referencing, research guidance, formatting, table of contents setup).
- Create and maintain templates and academic resources for consistency and quality.
- Run weekly student touchpoints, including discussion follow-ups, student success stories, video messages, drop-in sessions, and curated higher-ed news.
- Troubleshoot student inquiries and provide responsive support.
- Identify and conduct outreach to at-risk students (e.g., no login activity for 7 days).
- Host live webinars per subject focused on assessments (1-hour prep + 1-hour delivery per subject).
- Escalate student issues for resolution and liaise with university partners as needed.
- Review subject surveys and provide curriculum feedback (e.g., 2-page review of 3 subjects with improvement recommendations).
- Assist with academic and student administration.
- Participate in ongoing professional development to stay aligned with best practices.
Qualifications as an Academic Coach:
- Bachelor’s degree required; MBA is a plus.
- Minimum of 5 years’ experience in academic administration or a related function.
- Prior experience in international education is highly valued.
- Demonstrated expertise in academic coaching, student support, and high-volume admin functions.
- Proven ability to prioritize, monitor workflows, and work independently.
- Excellent interpersonal and written/verbal English communication skills.
- Experience with academic tools or training packages is an advantage.
- Strong attention to detail, organizational skills, and the ability to handle multiple caseloads.
- Comfortable working with diverse student groups (age, ethnicity, background).
- Proficient in Excel, Google Sheets, and other database/academic tracking tools. Marketing research, generating ideas, and putting systems in place as needed.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
- Genuinely caring Leadership Team
- Competitive salary package
- Company-provided full set-up for desktop/laptop with a back-up internet
- Free pre-employment Medical Assessment (T&C apply)
- HMO on the first day of hire
- 15 Vacation Leaves and 5 Sick Leaves
- Annual Performance Reviews
- Unlimited Employee Referral Incentives
- Employee Loan Facilities
- Social Clubs and Interest Workshops
- Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
- Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering Inc.: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.phCareer Portal: https://boomering.zohorecruit.com/jobs/CareersFacebook and LinkedIn: Boomering Inc.; Boomering Careers