IT Helpdesk - Identity & Access Management (IAM) Specialist | WFH | Shifting
Secure Access. Enable Productivity. Power Global Teams.
As an IT Helpdesk - Identity and Access Management (IAM) Specialist, you will manage user provisioning, access requests, and SaaS platform integrations while ensuring accuracy, compliance, and seamless user experiences. You'll support global clients through structured processes and reliable service delivery.
This role plays a critical part in securing and streamlining modern workplaces. Build a long-term global career with Emapta, where top 1% talent thrives in a top 1% environment-working with innovative SaaS technologies and international clients from the comfort of home.
Job Overview
Employment type: Full timeShift: Shifting
Work setup: Work From Home
Exciting Perks Await!- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Ideal Candidate Profile- 1 to 3 years of experience in IT Helpdesk, user access management, IT administration, or similar roles (ideally supporting U.S./EU clients)
- Strong English communication skills, both written and verbal
- Experience managing user access for SaaS applications such as Figma, Miro, Salesforce, Slack, and similar platforms
- Strong attention to detail and consistent process discipline
- Reliable and steady during low-activity periods with strong time management skills
- Tech-curious and proactive in learning new tools, updates, and processes
- Familiarity with Okta, Google Workspace, or Entra ID
- Basic understanding of security and compliance practices
- Ability to identify patterns and recommend process improvements
- Prior experience in a 24/7 support or rotating shift environment
- Strong English proficiency is essential, ideally at C1 level or above
- Strong individual contributor mindset with a focus on execution and ownership
- SaaS experience, technical aptitude, and learning agility are highly valued
- Motivation to work in a flexible, remote, shift-based environment
- Strong communication skills and reliability are critical for success
- Provision, modify, and deprovision user accounts across platforms such as Slack, Salesforce, Figma, Miro, and other SaaS tools
- Monitor the in-house ticketing system and acknowledge requests within defined response targets
- Connect client SaaS platforms with the in-house platform to set up and troubleshoot simple integrations
- Execute defined runbook procedures and escalate when requests are unclear or out of scope
- Maintain reliable shift coverage and provide clean handoffs with pending items and ownership details
Powering the Next Generation of Secure, Scalable Workplaces
Our client is redefining how modern organizations manage access, security, and productivity in an increasingly SaaS-driven world. Trusted by fast-growing companies and global teams, they help businesses automate critical user lifecycle processes-from onboarding and offboarding to access management and compliance-across hundreds of essential applications.By combining innovative technology with a mission to eliminate manual work and security risks, they enable organizations to operate more efficiently, scale confidently, and focus on what matters most: growing their business. Joining their team means working at the forefront of workplace automation, collaborating with international clients, and contributing to solutions that shape how modern companies work.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose.Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.