[ref. n32779617] GBS Customer Service Rep - Tarlac

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

ASIA Customer Service Representative: Your role is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Manage large amounts of incoming calls/ emails from customer.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Great English communication skills
• Understands and embraces the work requirement of a CCR
• Dedicated work ethic
• Willing to work shifting schedule
• Can work with minimal supervision
• Analytic in solving problems
• Customer centric driven.

Employee Type:

Permanent

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