Operations Manager (Call Center)
Loop Contact Solutions Inc. Makati Full-time
Are you a results-driven leader with solid experience in managing call center operations across multiple lines of business? We're looking for an Operations Manager to oversee various accounts including Customer Service, Appointment Setting, Sales, and Technical Support.
- Job Summary:
Experience in campaign launches and transitions is a strong advantage.
- Key Responsibilities:
- Oversee day-to-day operations across multiple campaigns (Customer Service, Sales, Appointment Setting, Technical Support)
- Manage, mentor, and develop Team Leaders and their respective agents
- Monitor and analyze KPIs, SLAs, and performance metrics for all accounts
- Implement strategies to improve operational efficiency and service quality
- Lead new campaign launches and scale existing programs
- Collaborate with Quality, Training, Workforce, and Client Services teams to ensure smooth operations
- Prepare and present performance reports and improvement plans to stakeholders
- Ensure compliance with company policies, procedures, and client requirements
- Qualifications:
- Proven experience in a call center operations role (minimum 3–5 years)
- Hands-on experience managing diverse campaigns and teams
- Strong leadership and communication skills
- Solid background in performance management and reporting
- Experience in launching new campaigns is a plus
- Flexible, proactive, and results-oriented
- Must be willing to work onsite
- Must be available to start immediately
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level are eligible, qualified, and encouraged to apply.
2. With at least one (1) year experience as Operations Manager.
3. Proven leadership and management skills
4. Excellent communication and interpersonal abilities
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