[ref. q96073224] Customer Service Representative ( Virtual Process )
About the role
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at RECRUITMENT CENTER PHILIPPINES INC.' in . As a Customer Service Representative, you will be responsible for providing outstanding support and assistance to our clients through virtual channels.This is a full-time opportunity with flexible work options available.
What you'll be doing- Handle inbound customer inquiries and requests through phone, email, and chat channels
- Actively listen to customers, understand their needs, and provide efficient and effective solutions
- Maintain a positive and professional demeanour while delivering exceptional customer service
- Accurately document customer interactions and follow up as needed
- Identify opportunities to improve customer experience and provide feedback to the team
- Collaborate with cross-functional teams to resolve complex customer issues
- Adhere to company policies, procedures, and quality standards
- Previous experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
- Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Excellent problem-solving and critical thinking skills to identify and resolve customer issues
- Proficient in using computer systems and various software applications
- Ability to work efficiently in a fast-paced and dynamic environment
- Excellent time management and multitasking skills
- A positive and customer-centric attitude
What we offer
At RECRUITMENT CENTER PHILIPPINES INC.', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid time off and holiday leave
- Opportunities for professional development and career advancement
- Team-building activities and social events
- Flexible work arrangements to promote work-life balance
About us
RECRUITMENT CENTER PHILIPPINES INC.' is a leading provider of innovative solutions in the Call Centre & Customer Service industry. With a strong focus on customer satisfaction, we strive to deliver exceptional service to our clients. Our talented and dedicated team is the driving force behind our success, and we are committed to providing a dynamic and supportive work environment that empowers our employees to thrive.
Apply now and join our team!