Customer Sales Representative

Office Location: Cogon Ramos, Cebu City, Cebu (near Horizon 101)

Salary & Benefits:

• 13,000-15,000 monthly, commensurate with experience and qualifications
• 10 Paid Vacation Days - Received in First Year - Accrued
• Access to affordable pharmaceutical medicines

Job Description:

Customer Sales Representative is responsible for engaging with customers in the Panay area on behalf of the Majesty Pharmacy Inc.. The duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

They help customers order and return products. Their job is to maintain a professional, positive manner when talking with customers in person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products, or additional services to preserve customer loyalty.

Responsibilities:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products and services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

Qualifications:

Required Qualifications:

• College graduate of any course
• Preferably with experience in any Customer Service job.
• With problem-solving skills
• Clear communication
• Promotes friendly attitude with the customers
• Products/Service Knowledge
• Strong time management
• Computer Literate

Job Type: Full-time

Benefits:

• Employee discount

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person