Customer Service Supervisor (Hotel 101-Davao)
DoubleDragon Corporation Davao Full-time
Qualifications:
- Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course
- At least 1-2 years work experience in the same role, or any relevant experience
- Knowledge in MS Office applications, OPERA system, and other relevant software
- Excellent communication, customer service, and organizational skills.
Duties and Responsibilities:
- Ensures overall guest experience meets and exceeds expectations of guests on a daily basis
- Identifies, plans, and resolves customer concerns and complaints
- Ensures all guests feedback and concerns are replied to and resolved
- Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.
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