URGENT Operations Manager Content Moderation | BGC On-Site

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Trust and Safety- Operations Manager !

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities:

• Develops relationships and communicates issues of importance within the department and/or business unit.
• Recognizes and recommends operational improvement. Promotes and maintains the accuracy and quality of services, deliverables, and content and direct process improvement projects.
• Uses appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.
• Monitors and ensures compliance with department, business unit, and regulatory agency standards and practices.
• Leads a team of front line manager, including directing, planning, supervising and evaluating the work of assigned staff. Coordinates work flow to achieve the volume expected to meet operational requirements.
• Uses appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.

Qualifications we seek in you

Must Have:

• Content Moderation experience

• Good people management and retention skills
• Should have handled a team of 80 to 100 people.
• Relevant experience in a Manager role Good communication and interpersonal skills
• High energy and commitment levels

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.