Customer Service Representative
BrandLink Tarlac Full-time
About the role
Brandlink PH' is seeking an enthusiastic Customer Service Representative to join our dynamic team in Tarlac, Central Luzon. In this full-time role, you will be responsible for providing exceptional customer support and ensuring the satisfaction of our valued clients.With a focus on call centre operations, this position is crucial in delivering high-quality service and enhancing the overall customer experience.
What you'll be doing- Respond to incoming customer inquiries and concerns via phone, email, chat and other communication channels
- Provide accurate and timely information to customers, addressing their needs and resolving any issues
- Maintain a positive and professional demeanor, ensuring a pleasant interaction for all customers
- Document customer interactions and update customer records in the database
- Collaborate with team members to identify areas for process improvements and contribute to the development of customer service strategies
- Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency
- Previous experience (at least 1year) in a customer service or call centre role, preferably in the call centre & customer service industry
- Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities, with a focus on providing effective solutions
- Proficiency in customer service and a passion for delivering exceptional customer experiences
- Familiarity with customer service software and technologies, with the ability to adapt to new systems
- Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
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