Quality assurance head

placeMabalacat calendar_month5/30/25

Job Description

Posted on 29 May 2025

The main job of a Sr. Manager Quality is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QA's motivated and working as a team, making sure each member understands company policies and guidelines.

Associate Managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. They should exhibit courtesy, patience and have a professional attitude when interacting with the QAs as well as customers.

Associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves.

Qualifications/Requirements

TECHNICAL / PROFESSIONAL SKILL SET REQUIRED

Good knowledge of Quality metrics, their measurements and thresholds / targets
Knowledge and clear understanding of critical and non-critical errors in the transactions
Good in investigative and business writing skills.
Good at creating reports using various tools and applications.
Being able to perform risk analysis to the satisfaction of the stakeholders or departments.
Basic exposure to statistical tools and approaches, trend analysis & cause analysis
Working knowledge of MS Office (Word, Excel & PowerPoint)

BEHAVIORAL ATTRIBUTES

Hard-working, innovative and meticulous
Good Decision making and Problem-Solving abilities
Team Handling and People Management Skills
Very good Communication and analytical skills.
Proactive in approach rather than reactive.

Work location

MABALACAT, PAMPANGA

Remarks

Name: Daniel James
Address: Clark Freeport Zone Pampanga
Nationality: Indian
Intended period of emplovment: Two (2) years

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