Team Lead- Outbound Sales | ALABANG Onsite - Muntinlupa

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Inviting applications for the role of Management Trainee, Sales and Commercial!

The position manages a high volume of Outbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

• In charge of managing a team of 15-17 customer service experts who are responsible to research and resolve customer service questions, inquiries, requests and problems
• New merchant acquisition, which means your job is to sell the benefits to the top home improvement contractors in the country
• Assists CSR's with all customer inquiries, regarding products, services, policies and procedures, customer issues, and escalated situations within stated authority.
• Maintains/reviews productivity reports and provides additional training/coaching to CSR's, to ensure performance metrics are met and assist management with concerns.
• Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, meeting / achieving targets, achieve process improvement and focus on the people development of their team.
• Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
• Conduct periodic 1-0-1 and Appraisals, do regular career counseling, train and mentor resources.
• Share ideas with Management that positively influence the vision for the client by using their exposure to team’s technical or business areas, their understanding of industry trends and fraud issues impacting the banking industry.
• Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
• Implement best-in-class processes and practices for maintaining and exceeding productivity and service level agreements.
• Ability to provide constructive feedback to his/her team members to ensure adherence to compliance and regulatory framework and help them improve their performance.
• Drive retentions through HR practices and people functions
• Meet all people management metrics: Responsible for Attrition, Time Management and other deliverables as required

Qualifications we seek in you!

• Team Leader with experience in a Sales experience, preferably in a consultative, phone-based sales role
• Proven track record of sales success with the ability to detail your success
• Excellent communication skills
• Solutions-oriented approach
• Strong closing skills
• Salesforce, MS Office Suite, and PC technical skills required
• Experience using dialing/cadence software such as Outreach or SalesLoft preferred
• Ability to work from home and conduct phone/video calls in a dedicated quiet
• Conduct a high volume of cold-calling to prospects via outbound phone calls in his role of a Team Leader
• Exceptional operational, managerial, analytical and interpersonal skills.
• Strong candidates may come from a background in operations in ITES/IT companies (operational excellence expertise in the form of yellow belt/ green belt or equivalent work exp. would be desirable).
• A Bachelor’s and/or relevant experience.
• Good written and verbal communication skills
• Should possess good interpersonal skills.
• Ability to negotiate over the phone during escalations.
• Should be flexible to work in rotational shifts and week offs

• Successful outbound sales experience, preferably in a consultative, phone-based sales role

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness
• built on a foundation of integrity and inclusion
• allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.