Customer Success Representative (Americas Region) – Onsite
Customer Success Representative (Americas Region) – Onsite
About Excis
Excis is a global IT support leader delivering innovative technology solutions and managed services to enterprise clients worldwide. We are seeking a motivated and customer-focused Customer Success Representative to support the growth of our field technician network across the Americas region.
In this role, you will engage with technical professionals through high-volume outbound communication, provide exceptional customer service, promote partnership opportunities with Excis, and assist technicians throughout the registration and onboarding process.Your efforts will help create a positive experience for our contractor community while supporting the expansion of our global field services network.
Why Join Excis?- Supporting clients in 190+ countries
- 6,000+ Engineers globally
- 200+ Enterprise Clients
- Dynamic, collaborative, and fast-paced environment
- Career growth opportunities in customer success, talent engagement, recruitment, and operations
Key Responsibilities
Customer Engagement & Relationship Management- Conduct high-volume outbound calls to field technicians from our existing database.
- Introduce Excis and provide information about contractor partnership opportunities.
- Build strong relationships with prospective technicians and deliver a positive customer experience.
- Educate technicians on the benefits of joining the Excis contractor network, including project opportunities, timely payments, and dedicated support.
- Respond to inquiries, address concerns, and provide solutions to encourage participation.
- Conduct follow-up communications to support engagement and registration completion.
- Assist technicians throughout the contractor portal registration process.
- Provide guidance regarding onboarding requirements and documentation.
- Ensure technicians successfully complete profile setup and registration.
- Maintain accurate records of interactions and onboarding progress.
- Deliver timely and professional support to enhance the overall onboarding experience.
- Track daily outreach activities and engagement metrics.
- Maintain a pipeline of active and qualified field technicians.
- Collaborate with internal teams to support technician engagement initiatives across priority regions.
- Ensure accurate documentation and reporting within company systems.
- Recommend process improvements to enhance customer satisfaction and onboarding success.
Requirements
Experience- At least 1 year of experience in customer service, call center operations, outbound calling, client support, account management, telemarketing, lead generation, recruitment, or sales.
- BPO or customer-facing experience is highly preferred.
- Experience supporting technical professionals or IT personnel is an advantage but not required.
- Experience using CRM platforms, customer support systems, or outbound calling tools is a plus.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a professional phone presence.
- Ability to build rapport and maintain positive relationships with customers and partners.
- Strong problem-solving and objection-handling abilities.
- Results-oriented with a commitment to achieving engagement and onboarding goals.
- Excellent organizational skills and attention to detail.
- Self-motivated, adaptable, and comfortable working in a fast-paced environment.
- Basic understanding of IT support or technical services is beneficial but not required.
- Ability to conduct 80–150+ outbound calls per day.
- Reliable internet connection and professional work environment.
- Comfortable working with customer databases, CRM systems, and tracking tools.
- Willing to work onsite in Quezon City.
- Consistently meeting or exceeding weekly and monthly customer engagement targets.
- Achieving strong conversion rates from initial contact to completed registration.
- Building and maintaining a highly engaged technician network.
- Delivering an exceptional onboarding and customer experience.
- Contributing to the continued growth of Excis' global field services network.
Customer Service & BPO Experience Welcome!
Customer Service Representatives, Technical Support Representatives, Client Service Associates, Account Coordinators, Telemarketers, Lead Generation Specialists, Appointment Setters, Recruitment Associates, and BPO Professionals are encouraged to apply.
Job Summary
We are seeking a highly motivated Customer Success Representative (Americas Region) to join our growing team at Excis. The ideal candidate is customer-focused, proactive, and passionate about building relationships while helping professionals successfully connect with opportunities within our global network.