Admin Assistant (Call Center and Support)

If you’re someone who enjoys multitasking, supporting teams, and creating great customer experiences, we’d love to meet you.

We’re hiring an Administrative Assistant to support our call center and client support team.

About the Role:

The Administrative Assistant will work closely with operations leadership to help keep workflows efficient and on track, supporting our mission of providing reliable and timely transportation services.

Duties and Responsibilities:

• Provide daily administrative support to the operations team and department leadership.
• Assist with scheduling and dispatch coordination to ensure timely service delivery.
• Maintain and update records related to drivers, vehicles, routes, and compliance requirements.
• Track and follow up on operational tasks, including incident reports, training logs, and inspection checklists.
• Prepare and distribute internal communications, reports, and operational updates.
• Respond to phone calls, emails, and internal inquiries in a professional and timely manner.
• Assist in compiling data and reports for audits, inspections, and performance reviews.
• Organize digital and physical filing systems to ensure documents are accurate, complete, and accessible.
• Support onboarding and training logistics for new operations staff and drivers.
• Coordinate with other departments to support smooth cross-functional communication and workflows.

Minimum Requirements:

• At least 1–2 years of administrative support experience, preferably in an operations or logistics environment
• Strong organizational skills with attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working with databases, spreadsheets, and scheduling tools
• Ability to maintain confidentiality and handle sensitive information professionally
• Strong problem-solving skills and a proactive approach to completing tasks