[ref. w3243120] Senior E-Commerce Operation Specialist

Position Overview:

Note: Coordinate closely with the Marketing Associate and Multimedia Artist for product campaign rollouts and content scheduling.

• Coordination in handling the day-to-day operations of the company's various social media platforms and online platforms.
• Creating product listings on online marketplaces such as Shopee, TikTok, and Lazada and other ecommerce platforms.
• Responsible for relaying product information to the customers.
• Implement and execute digital marketing campaign/strategy to promote product and gain sales.
• Responsible for relaying product information to the customers.
• Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
• Managing stock by arranging returns, refunds, and exchanges where appropriate.
• Manage inventory, supply chain, and logistics to optimize product availability.
• Process customer orders by coordinating with concerned staff or courier service.
• Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
• Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Tracking the status of each shipment and if we receive the payment of the items.
• Taking responsibility for the day-to-day management of the business in defined accounts.
• Keep records of customer interactions, process customer accounts and file documents.
• Handling live selling operations and communication with the customers as moderator. (this includes analytics and reports after live) (Knowledgeable about StreamKey, OBS, etc.)
• Schedule posts on all social media platforms; check if posted
• Submit daily productivity reports to Manager

QUALIFICATIONS:

• Bachelor’s Degree in E-Commerce, Marketing, Business Administration, and other related business courses
• With at least 3-5 years of experience in E-commerce, Digital/Online Selling and Marketing
• Strong analytical, organizational and multi-tasking skills
• Excellent communication and presentation skills
• With pleasing personality
• With broad knowledge in e-commerce platforms such as Shopee, Lazada, TikTok, etc.
• With great customer service/support
• Proficiency in MS Office Suite
• Excellent managerial skills for social media platforms such as Facebook, Instagram, TikTok, etc.

Pay: Php32,000.00 - Php33,000.00 per month

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Accounting Officer: 2 years (Preferred)

Work Location: In person