Assistant Program and Communications Manager [P3] - Santa Ana - ref. f8681219

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Title

Assistant Program and Communications Manager [P3]

Business Unit

Integrated Facilities Management

Reporting to

Regional PMO Lead / Regional Business Operations Lead

Key Stakeholders

Various client stakeholders in 13 countries across APAC, Regional Account Director, Regional Operations Lead, Regional Program Leads

• Duties & responsibilities

• Driving Programs & Change: Leading successful program execution, management and organizational change across 13 APAC countries, collaborating with Global and Regional counterparts for alignment.
• Strategic Planning & Execution: Developing and implementing strategic communication and change communications efforts while managing a portfolio of complex programs, ensuring alignment with Global and Regional strategies.
• Ensuring Success: Achieving successful program execution, effective communications, client satisfaction, and the effective adoption of new organizational and process changes, in coordination with Global and Regional teams.
• Team Leadership: Overseeing and guiding both program and communications workstreams, fostering collaboration and alignment with Global and Regional counterparts.

Responsibilities

• Program and Communication Strategy: Developing and implementing program management and communication strategies to meet multi-regional objectives and client goals, supporting program leads within the platform.
• Program Change Comms: Executing communication plans to ensure successful adoption of process and initiative changes by advocating for change and addressing resistance.
• Program Enhancement: Expanding and improving existing programs, integrating communication to foster understanding and buy-in.
• Team Leadership: Building and leading high-performing program and communication teams through guidance and mentoring.
• Account Support: Coordinating quarterly management meetings, town halls, and year-end account activities.

• Governance & Leadership: Providing oversight to program and communication teams, ensuring timelines, quality, and metrics are met.
• Stakeholder Collaboration: Working with key stakeholders (internal and external) to identify communication needs and develop targeted messaging for change initiatives.
• Effective Communication: Ensuring timely and consistent delivery of communications to keep stakeholders informed and engaged.
• Relationship Building: Developing strong relationships with program leads and client stakeholders for alignment and effective communication.

• Create engaging and impactful internal and external communication materials, including presentations, email communications, newsletters, and intranet content, in alignment with company branding guidelines.

• Coordinate Quarterly Management Meetings, Townhalls, and year-end account activities/reporting.

• Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights to continuously improve communication strategies.

• Establish and track key performance indicators (KPIs), report program status, and provide regular updates to senior management and clients.
• Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights for continuous improvement

• Client Focus
• Demonstrates a proactive & professional approach to customer service and stakeholder management
• Ability to interact with a wide range of staff, including senior levels
• Leadership
• Stakeholder Management and process ownership and accountability
• Provide strategic objectives to enable teams to help make informed decisions
• Personal Effectiveness
• Strongly goal-orientated
• Seeks out improvement opportunities and engages necessary resources or assistance to implement them
• Team player
• Able to cooperate, motivate and work well with others to deliver results
• Motivate the team to upskill and enhance the processes
• Lead by example, be a self-starter to proactive gauge and address situation in a timely manner
• Project Management & Organisational skills
• Excellent planning & organisational skills to prioritise work and meet tight deadline and ability to balance daily demands with driving projects that support growth
• Ability to effectively deal with stressful situations and a variety of complex issues concurrently
• Proven track record in project management in facilitating meetings, preparation or project overviews, escalation of issues in a timely manner and influencing / negotiation skills
• Problem solving
• Resourceful – ability to deal with highly ambiguous circumstances in a rapidly changing environment
• Capacity to solve problems effectively
• Understand when to escalate to ensure progress
• Open to new ideas and willing to challenge status quo
• Strong communication and passion for quality
• Good presentation skills, strong verbal and written skills, active listener
• Able to comprehend and tackle queries to ensure
• An eye for detail and makes certain output is at a consistently high standard and calibre expected
• Strong presentation skills and able to articulate key messages
• Promotes open, constructive and collaborative relations with Regional team members and key stakeholders at all levels

• 5+ years of progressive experience in program/project management and communications
• 4+ years in marketing, communications, or a related field, with a focus on supporting project-driven initiatives.
• Bachelor's degree in Marketing, communications, business or a related field.
• Understanding of change communication principles, methodologies, and best practices.
• Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and channels.
• Proficient in creating engaging communication content, including newsletters, presentations, and intranet articles.
• Demonstrated experience in developing communication plans and strategies that support organisational change initiatives.
• Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Ability to manage multiple projects simultaneously and prioritise tasks to meet deadlines.
• Proactive and self-driven, with the ability to manage ambiguity and work independently in a fast-paced environment.

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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