COUPA Administrator

Job Summary:

Coupa Administrator is a Help Desk/Customer Service Support that provides supports to the day to day activities of all Non-production related purchases of goods and services – scope is from requisition, approval, PO issue to supplier and receipts, invoicing (remains as current process) and purchasing.

Key Characteristics:

• Coupa Administrator works independently with minimal supervision and effectively manage their time/SLA
• Collaborative and courteous in terms of dealing with other Teams (AP and CPS Vendors)
• Excellent Customer Service both internal and external customers (both skype calls and emails)
• Strong attention to detail, multi-tasker, and driven to learn and grow
• Ability to operate in a fast paced and complex environment

Duties and Responsibilities:

• Engage in solutions to Coupa User problems. Works directly with the employees to address requests, concerns and other matter relating to Coupa configurations issues
• Supports AP requests related to PO, Invoices and other set-ups
• Supports Purchasing (Buyers) Requests to update contract, catalog, activate/deactivate the supplier.
• Supports Approvers (Managers/Supervisors) Requests for workflow modification, adding cost center and owner.
• Supports other users (Coupa) for technical issues encountered.
• Maintains and support IVANTI requests within the given (SLA) Service Level Agreement:
• Maintains and support the CPS Support/ Coupa contract Mailbox by replying or addressing the requests or issues within the given (SLA) Service Level Agreement
• Supports Suppliers Requests and Training
• Analyze system requirement and design systems architecture.

Knowledge, Skills and Abilities:

• Keen to details and has a proactive approach
• System analysis, architecture and engineering skills
• Excellent verbal and written communication skills, including facilitation of group presentations.
• Experience configuring purchasing and invoicing software.
• Demonstrated knowledge in Procure to Pay areas.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and industry-specific analysis software, Coupa is a plus.
• Basic understanding of the Automotive Industry , with the ability to become a subject matter expert on the job.
• Innovation and problem-solving skills that include the ability to analyze, propose and develop solutions interacting with external clients.

• Education: Bachelor's degree in Computer science or equivalent, work experience in related field