Technical Support Representative | Fixed Weekends Off
Alorica Quezon City Full-time
Customer Support & Troubleshooting
- Respond to customer inquiries via phone, email, chat, or ticketing systems.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Guide customers through step-by-step solutions and system configurations.
- Escalate complex issues to higher-level support or relevant teams when necessary.
- Log, track, and document all customer interactions and technical issues in the support system.
- Follow up with customers to ensure issues are fully resolved.
- Provide feedback to improve support processes and customer experience.
- Work closely with cross-functional teams, including engineering, QA, and product development.
- Stay updated with the latest product updates, features, and troubleshooting techniques.
- Suggest improvements to knowledge base articles and FAQs.
iOPEX TechnologiesTaguig, 15 km from Quezon City
Support System Specialist (Pre-dominantly Non-voice)
• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical...
TurnitinPhilippines
Description
Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global...
iOPEX TechnologiesTaguig, 15 km from Quezon City
dominantly Non-voice)
• Technical Support System Specialist (Pre-dominantly Non-voice)
• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre...