Non-Voice CSR Hiring – Up to 30K Package + Paid Training | May Class
TTEC Cebu 2 Antipolo Full-time
The role
We are currently seeking enthusiastic Non-Voice Customer Service Representatives to join our dynamic team at TTEC Cebu 2'. As a Non-Voice CSR, you will play a crucial role in providing exceptional customer service through various digital communication channels, ensuring our customers' inquiries and concerns are addressed promptly and efficiently.This full-time position offers a competitive salary package and a comprehensive paid training program to set you up for success.
What you'll be doing- Providing exceptional customer service through digital communication channels such as email, chat, and social media
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Updating customer records and maintaining accurate documentation
- Identifying opportunities to enhance the customer experience and suggesting process improvements
- Collaborating with cross-functional teams to ensure seamless service delivery
- Strong communication and interpersonal skills with the ability to effectively engage with customers
- Excellent problem-solving and analytical skills to identify and resolve customer issues
- Proficiency in English, both written and verbal
- Basic computer skills and familiarity with various digital communication platforms
- A positive and customer-centric attitude with a genuine desire to provide exceptional service
- Relevant experience in a customer service or call centre environment is preferred but not essential
What we offer
At TTEC Cebu 2', we believe in creating an environment where our employees can thrive. In addition to a competitive salary package, we offer a range of benefits and opportunities, including:
- Paid training program to ensure you're equipped with the necessary skills
- Opportunities for career growth and development
- Comprehensive health and wellness benefits
- Flexible work arrangements to support work-life balance
- Collaborative and supportive team environment
About us
TTEC Cebu 2' is a leading global customer experience company, providing cutting-edge solutions to a diverse range of industries. With a strong commitment to innovation and customer-centricity, we strive to create exceptional experiences for both our clients and our employees.Join us and be part of a dynamic team that is shaping the future of customer service.
Apply now and take the first step towards an exciting and rewarding career with TTEC Cebu 2'.
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