Credit and Collection Senior Analyst

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

• This role will support and execute end-to-end credit and collection processes for our Singapore Portfolio. This is an autonomous, hands-on role that requires proactive ownership of all credit control responsibilities from policy adherence to collections forecasting, dispute resolution and process improvement. The ideal candidate brings professionalism, accountability, and a commitment to continuous improvement.

Key Responsibilities:

• Take ownership of the Singapore Collections Portfolio, managing all aspects of credit control in a hands-on and independent capacity.
• Manage the day-to-day running of SG collection activities, ensuring timely and effective follow-ups on overdue accounts.
• Monitor and manage aging reports, taking proactive measures to minimize past-due balances.
• Forecast monthly collection targets and track performance to ensure goals are met.
• Conduct daily customer calls to address invoice payments and credit-related inquiries.
• Deliver a high and professional level of customer service to internal and external stakeholders at all times.
• Attend internal and external customer meetings to discuss and resolve current collection issues.
• Liaise with the project management team to review and approve billing requests.
• Be fully familiar with and follow the company’s Credit and collection Policies, processes and procedures.
• Apply lean methodology and drive continuous improvements across credit and collection processes.
• Actively engage with internal business partners to assess and enhance end-to-end cash collection processes across departments.
• Utilize the designated collections tool or ERP system to:
• Update collection notes
• Manage disputes
• Set and track collection strategies
• Perform account housekeeping tasks including reconciliations, payment applications and offsetting entries request to cash application team.
• Prepare and submit weekly/monthly reports to Credit Manager and senior leadership, meeting reporting deadlines and KPIs.
• Complete month-end activities and reporting as per finance timelines.
• Prepare daily deposit summaries for collected checks and ensure proper documentation.

Qualifications:

Required/ Minimum Qualifications:

• Bachelor’s degree in accounting, Finance, Business Administration or related field.
• Minimum 5 years’ experience in collections or credit control
• Proficiency in ERP and collections software systems (e.g., SAP, Oracle & etc).
• Excellent communication skills
• Strong negotiation, conflict resolution and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Willing to work full onsite in Mandaluyong and on day shift.

• Strong interpersonal skills to communicate professionally with internal and external customers or business partners.
• Customer Service Oriented
• Excellent organization and time management skills to project manage various credit tasks to a timely resolution.
• Experience with the Microsoft Office Suite (Outlook, Excel, Word).
• ERP Systems experience, preferably Oracle.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example