Mall Operations Supervisor

Job Summary

This role requires a combination of operational expertise, customer service skills, and a strong understanding of property management principles.

Key Responsibilities:

1. Operations Management

• Directs and manages the day-to-day operational concerns of the major mall or community mall including building administration, safety and security, facilities management, equipment maintenance, health and sanitation, tenant relations and community relations.
• Monitors and ensures the compliance of Business Permits, Licenses and Government Requirements of the mall and the different store format within the area of responsibility.

1. Tenant Relations

• Provides tenants/exhibitors with prompt and efficient support services related to tenant daily operations, maintenance and security and other tenant related matters.
• Ensures tenant's compliance of the Mall House rules and sends out notice to tenant for violations and offenses
• Retrieve accounts receivable from tenants and submit collection report.

1. Technical Analysis

• Conducts studies and implements vehicular and pedestrian traffic flow plans in collaboration with concerned department for safety and order and to generate customer traffic.
• Ensure that facilities and equipment in the commercial center are working at full capacity

1. Mall Administration

• Facilitate/administer efficient manpower posting in the mall
• Conduct performance review of service provides

1. Financial/Budget Management

• Formulates projection of mall operations budget
• Recommends and implement ways and means for effective cost savings and cost management to mall operations.

1. Customer and Community Relations

• Coordinates with and maintains harmonious relationship with tenants, mall customers, local government units and civic organizations
• Coordinates with government agencies to ensure compliance to building and fire safety, garbage disposal regulations, public safety, and other government regulations.

Key Qualifications:

• Licensed Electrical Engineer
• With at least 3 years of experience in the same field with at least 2 years of supervisory experience
• Technical Competencies: Engineering, Tenant Relations, Negotiation Skills, Marketing Communications, Events Management, Customer Relations, Market Research, Business Development, Basic Accounting