Career Support Group Senior Manager: BPO/ US RPO

Career Support Group Senior Manager

leads the department, driving performance, operational excellence, and client relationships at scale.

• Lead the Career Support function, set direction and ensure alignment with business objectives.
• Own overall performance across placements, quality, and productivity.
• Translate company strategy into scalable operational plans and initiatives.
• Manage KPIs across teams and consistently hit performance targets.
• Spot trends, risks, and opportunities, and drive data-informed decision-making.
• Lead and develop managers, building a strong leadership bench.
• Drive talent development, succession planning, and capability building.
• Drive end-to-end process optimization and transformation initiatives.
• Identify systemic issues and implement scalable, data-driven solutions.
• Lead cross-functional projects to improve efficiency, quality, and outcomes.
• Act as the primary Career Support leader for senior stakeholders and key clients.
• Own strategic account relationships, ensuring high satisfaction and long-term value.
• Manage escalations and ensure alignment between client needs and operations.
• Provide strategic reporting, insights, and recommendations to leadership.
• Ensure alignment with company principles and “Our Essentials.”

• Bachelor’s degree required, plus 5+ years of solid professional experience.
• 8+ years of contact center or customer care experience.
• 8–12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
• At least 2 years in a Senior Manager role (required).
• Excellent English communication skills.
• Strong experience in account management or as a Client Service Manager.
• Experience with US RPO and high-volume hiring.
• Hands-on experience using and scaling CRM and ATS tools; startup and scaling experience preferred.
• Deep expertise in process improvement and operational transformation.

• Certification or strong experience in Six Sigma, Lean, Kaizen, Green/Black Belt, or Agile/Scrum.
• Experience working in Agile environments or with Agile methodologies.

• Monday – Friday | Night Shift (DST Dependent)

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential