IT Technical Support Engineer - Onsite - Vertis North
Strategic Networks Inc Quezon City Full-time
Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
- Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
- Must be able to coordinate to Senior Technical Support Engineer and Team Leader any critical technical issues.
- Set up new user’s accounts and profiles.
- Walkthrough staff or clients through series of actions to resolve issues.
- Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
- Proactively update end users with regards to their request.
- Ability to perform root cause analysis and technical reports for issues involving desktop environment.
- Assent Management.
- Analyze and respond to issues and develop resolutions in a timely manner.
- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Take full responsibility and the required action for the assigned tasks.
- Meet and adhere to attendance requirements based on Service Level Agreement
- Meet and exceeds KPI targets set by the client.
- Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
SupportNinjaQuezon City
About the role
Work Setup: Onsite at The Sanctum, SM - North EDSA, QC
The Technical Support Engineer is responsible for diagnosing and resolving technical issues related to products or services. This position will use technical knowledge...
Manila RecruitmentPhilippines
This a Full Remote job, the offer is available from: Philippines
As a Tech Support Engineer, you will play a critical role in ensuring a smooth and efficient technology experience for all team members by providing front-line support for PC and Mac...
Fisher-Rosemount Systems Inc. - Philippine Branch OfficeMandaluyong, 8 km from Quezon City
technical support and services to our installed base worldwide.
In this role, your responsibilities will be:
• Improving the capabilities and abilities of the technical support team in supporting any of the following applications within Emerson's portfolio...