Customer relations officer
Quezon City
Job Description
Posted on 10 July 2025
The Donor and Volunteer Engagement Officer will be stationed in the Head Office and will be tasked to support Korean visitor arrivals, local volunteering assistance, community engagement and donor relations.
Korean Visitors Support- Coordinate and facilitate visits of Korean sponsors, donors, and delegations.
- Provide translation assistance and ensure smooth communication and cultural exchange.
- Prepare itineraries and manage on-site logistics for visiting delegations.
- Develop and manage volunteer programs to engage local communities in Good Neighbors projects.
- Coordinate volunteer activities and events, ensuring alignment with organizational goals.
- Maintain a database of active volunteers and conduct regular follow-ups for engagement.
- Develop and nurture relationships with local sponsors and donors.
- Prepare regular updates, reports, and appreciation materials for sponsors.
- Organize sponsor engagement events and recognition activities.
- Implement and manage telemarketing campaigns to expand local fundraising efforts.
- Reach out to potential individual and corporate donors to promote sponsorship programs.
- Track and analyze campaign performance to improve donor acquisition and retention.
Qualifications/Requirements
Qualifications/Requirements- Bachelor’s Degree in Communications, Marketing, Development Studies, Business Administration, or related fields
- 3–5 years of relevant experience in donor relations, volunteer management, fundraising, or customer service.
- Excellent communication and interpersonal skills; fluency in both English and Filipino required.
- Basic Korean communication skills required (must be able to handle daily conversations). A TOPIK Level 4 or higher is preferred (TOPIK results must be presented).
- Strong organizational and event coordination skills.
- Experience in telemarketing or sales is preferred.
- Proficient in Microsoft Office applications and CRM tools.
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
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