Patient Relations Officer (Pharmacy background)

About Us

We support a wide range of dermatologic procedures and treatments in a professional, welcoming, supportive environment and uphold the highest standards of care, service, and operational excellence.

About the Job

We are seeking a Patient Relations Officer who will serve as the first point of contact for our patients and guests. This role is essential in creating a seamless, welcoming, and professional clinic experience from arrival to departure.

If you are passionate about exceptional customer service and thrive in a dynamic, fast-paced clinical environment, we would love to meet you.

• Warmly welcome and assist all patients and visitors with professionalism and courtesy.
• Respond to inquiries and concerns across multiple channels (in-person, phone, SMS, and email) in a timely and empathetic manner.
• Manage appointment scheduling through our electronic medical records, ensuring accurate bookings, confirmations, and reminders.
• Training will be provided; prior system experience is not required.
• Coordinate closely with physicians, assistant clinic manager and medical staff to ensure smooth patient flow and accurate handovers.
• Ensure the correct and accurate dispensing of dermatological products, skincare regimens, and prescribed medications, providing clear basic guidance to patients on proper usage.
• Maintain and update patient records while strictly adhering to data privacy and confidentiality guidelines.
• Oversee patient arrivals, room assignments, and real-time appointment updates.
• Ensure reception and waiting areas remain clean, organised, and welcoming at all times.
• Clinical photo documentation of patients upon arrival at the clinic
• Assist with room settlement, basic product guidance, and simple payment-related tasks when necessary.
• Participate in promotional activities and patient engagement initiatives.
• Uphold safety protocols and company policies, and provide support to other branches as needed.

• Bachelor’s/College degree required.
• Preference for candidates with a background in Hospitality, Tourism, or related fields.
• Licensed Pharmacists are highly preferred and will be favored for this role.
• At least 2–3 years of experience in a clinic, healthcare setting, hospitality, or customer relations role.
• Strong customer service orientation with excellent interpersonal skills.
• Clear and professional communication skills, both verbal and written.
• Highly organised, detail-oriented, and able to manage multiple responsibilities efficiently.
• Tech-savvy and comfortable using scheduling systems and communication platforms.

Location: Kamias, Quezon City

Benefits:

• Comprehensive benefits package, including HMO
• Paid holiday, weekend premium, vacation, sick and maternity leave
• Training and professional development opportunities.
• Positive and supportive work environment with opportunities for growth and advancement