Hybrid Healthcare Agents (November Class)
UST Global Taguig Full-time
The Customer Service Associate will provide exceptional customer service to UST customers via inbound Call Center Operations.
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
- Perform other duties as assigned or necessary
- Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
- High school degree required; college level an advantage
- At least 1 year of contact center experience with 6 months of healthcare experience
- Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage
- Excellent verbal and written communication skills.
- Good Attention to detail and problem solving skills
- Proficiency with MS Office applications, especially Word and Excel
- Amenable to training onsite and hybrid work setup once in production (McKinley)
ConnectOSMandaluyong, 8 km from Taguig
Schedule: Monday- Friday (07:00 AM-04:00 PM PHT)
What are we looking for?
Skills Required:
• Healthcare background and clinical understanding
• Responsibilities include relationship building, file notes, service coordination
• Tertiary...
DrChronoMakati, 5 km from Taguig
Join our team as a Healthcare Customer Service & Support Associate, where you'll play a key role in supporting medical professionals and patients by providing timely, accurate, and compassionate service.
• Handle high-volume inbound phone calls...
TTEC Customer Care Management Philippines IncManila, 12 km from Taguig
and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information....