[ref. y10820120] Metropolitan Bank and Trust Company - Field engineer, visayas engineering section

apartmentMetropolitan Bank and Trust Company placeSanta Ana scheduleFull-time calendar_month 

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Job Title : Field Engineer

Job Summary

The position reports to his designated Section Head (Head Office, Metro Manila Luzon, Visayas or Mindanao) and responsible for the timely installation, setup, configuration, maintenance, troubleshooting and replacement (where needed) of endpoint infrastructure (desktops, laptops, printers, scanners, monitors), and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply, ATM and CAM).

Also responsible for the timely assistance/support to clients (branch and business units’ users), system rollout and deployment of endpoint software installation will be required, e.g. anti-virus, endpoint/server programs and updates, etc.

Specific Duties & Responsibilities
  • Performs installation, setup, configuration, maintenance, troubleshooting and replacement (where needed) of endpoint infrastructure (desktops, laptops, desktop printers, scanners, monitors,), and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply-portable UPS, ATM and CAM).
  • Performs timely assigned system implementations, rollout and deployment of endpoint software where physical onsite or remote installation is required, e.g. anti-virus, endpoint and server programs, etc.
  • Inspects and verifies the readiness of new Bank locations for installation of endpoint infrastructure.
  • Provides phone, service ticketing, chat, remote and/or onsite support and assistance in checking IT concern/issues of the branch and business units.
  • Reports common causes of IT equipment malfunction and failure, and recommends appropriate preventive measures.
  • Performs testing and evaluation of new endpoint infrastructure, e.g. desktops, laptops and printers, monitors, scanners, etc. and reports on testing results.
  • Accurately updates ITG’s records in relation to his engineering tasks and workload, e.g. service tickets, IT asset records, etc.
  • Performs other functions that may be assigned from time to time.

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