Receptionist - Manila

Nan Tian (NT) Group, Ltd. Inc. is the mother company of several multinational brands, including Tarsier Fried Food (TFF), Lan Hot Pot, Namsan Korean Barbeque, Golden Noodle House, Xiaolongkan Hot Pot, and other Asian concepts.

Receptionist / Host / Front Desk Attendant (Buffet & À la Carte)

Reports To: Restaurant Manager / Supervisor

Job Highlights:

The Receptionist serves as the first point of contact for guests. This role includes greeting and seating customers, managing reservations, and assisting in smooth guest flow for both buffet and à la carte operations. Professional appearance and customer service are key.

Key Responsibilities:

1. Guest Reception - Greet arriving guests warmly and professionally. Determine seating preferences (buffet or à la carte) and guide guests accordingly. Maintain an organized wait-list/reservation log.
2. Reservations and Table Management - Handle walk-ins and advance bookings via phone or in person. Allocate tables based on restaurant layout and guest flow. Coordinate with the dining staff to ensure timely seating.
3. Customer Service - Respond to guest inquiries about the menu, buffet setup, operating hours, and promotions. Assist with special requests or escalate concerns to the manager.
4. Front Desk Maintenance - Ensure the reception area is clean, stocked with menus, and presentable at all times. Monitor queue and manage waiting guests courteously.
5. Up-selling and Promotions - Inform guests of specials, promotions, and new items. Offer additional items like beverages or desserts to enhance guest experience.

Qualifications:

• Bachelor's or Associate degree in Hotel and Restaurant Management/Services
• Experience in food service, hotel or customer service is an advantage
• Excellent verbal communication and interpersonal skills
• Good communication and interpersonal skills
• Basic math skills and attention to detail, honest, and able to multitask
• Professional appearance, courteous demeanour, cheerful personality, & customer-focused mindset
• Familiar with POS systems and basic computation

Working Conditions:

• May require long hours of standing
• Shift-based schedule, including weekends and Philippine holidays
• May be assigned to different branches as needed
• Maintain 100% accuracy in transactions
• Report for duty on time and comply with attendance and uniform policies
• Work may involve both indoor and outdoor tasks, depending on store layout