Accounts coordinator

Job Description

• Act as the main point of contact for day-to-day inquiries from existing franchisees regarding operations, marketing, supply chain, and general concerns.
• Provide timely and accurate information, guidance, and solutions to franchisee queries.
• Maintain strong, positive relationships with all franchise partners.
• Assist in monitoring franchisee adherence to brand standards, operational manuals, and franchise agreements.
• Help disseminate and explain new operational guidelines or policy updates to franchisees.
• Support franchisees with the setup and launch of new locations, including coordinating initial training, equipment delivery, and store opening checklists.
• Assist in problem-solving operational challenges faced by franchisees.
• Coordinate with internal departments to ensure franchisees receive timely support.
• Maintain accurate and up-to-date records of all franchise agreements, communications, and compliance reports.
• Assist in preparing reports on franchise performance, compliance, and support activities for management review.
• Organize and manage the franchise support portal or knowledge base.

• Bachelor's degree in Business Administration, Marketing, Management, or a related field is preferred
• With 1-3 years of experience in a coordinator role, or within a franchise system is highly desirable
• Experience directly supporting franchisees is a significant plus or familiarity with the specific industry the franchise operates in food and beverage, retails and wholesale
• With excellent communication skills
• Exceptional ability to manage multiple tasks
• Proficient in Microsoft Office Suite

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

You can also send your resume at iceera.hr@gmail.com for immediate processing.

Apply now