Engagement and Portfolio Manager

apartmentGlobe Telecom placeSanta Ana scheduleFull-time calendar_month5/5/26

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description ROLE SUMMARY: The Planning & Execution Manager is responsible for translating strategic/complex loyalty building initiatives/program roadmap and prioritized backlog into actionable plans, meticulously tracking progress, identifying and mitigating risks, and optimizing operational processes within the agile framework to help grow Customer Lifetime Value (CLV).

This role is critical to ensuring the seamless flow of work and successful delivery of squad initiatives, with focus on coordination, resource allocation, dependency management, and continuous improvement. DUTIES & RESPONSIBILITIES: Design campaign and relevant enabling requirements

Define mechanics and pre-launch activities, ensuring an optimal customer experience across all touchpoints, and detailing the

Go-to-Market (GTM) strategy, encompassing elements like communication, customer journey, channel experience, and process readiness. Drive collaboration among relevant stakeholders

Proactively engage and manage relationships with all relevant stakeholders to champion the squad's mandate and initiatives.

This involves clear communication, gathering relevant input, securing approvals, and ensuring all necessary business, tech and enabling resources are aligned. Ensure seamless execution and launch within timeline, quality and budget

Oversee the end-to-end launch of campaigns and initiatives, ensuring all activities are completed within established timelines, quality standards, and allocated budgets.

This entails meticulous planning, coordination, and proactive problem-solving. Enable end-to-end operationalization of key programs

Set up continuous monitoring, ensure operational readiness and quality assurance checks, manage day-to-day campaign operations, and swiftly drive fixes to address experience issues, maintaining smooth service delivery and customer experience.

Perform comprehensive analysis of campaign performance and drive continuous improvement

Evaluate key metrics, gather insights from data on the customer feedback loop, conduct deep dive analysis to proactively identify opportunities to improve campaigns/programs, e.g. streamlining and optimizing campaign design, innovating on offers/customer touches, managing change effectively to enhance efficiency, redesigning the experience to reduce points of friction, surfacing the need for specific enablers.

COMPETENCIES: Business Needs Analysis Strategy and Planning Product/Entrepreneurial Financial Management Relationship Management Spiels/Content Creation User Experience & Process Design QA Strategy, Operations & Reporting Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

thumb_up_altRecommended

Project Management Team Leader

apartmentGE HealthcareplaceSanta Ana

Job Description Summary The PMI Team Leader provides strategic leadership to a team of experienced Project Managers managing highly complex, business-critical projects. This role is pivotal in ensuring project and installation excellence, enabling...

business_centerHigh salary

Asst. Territory Manager New

apartmentMonroe Consulting GroupplaceMabalacat, 24 km from Santa Ana

Executive search firm Monroe Consulting Group is recruiting an Asst. Territory Manager on behalf of a multinational medical device company. The role will plan, direct and lead the development and execution of sales strategies with the territory...

check_circleNew offer

Order Management Specialist

apartmentGE HealthcareplaceSanta Ana

where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities • Responsible for managing the long-term success of GE HealthCare's outcomes with a set of accounts in order to achieve...