Procure to Pay Subject Matter Expert (Naga City)

apartmentIBM placeNaga scheduleFull-time calendar_month5/16/26

As a PTP SME, you'll be responsible for overseeing the end-to-end Procure-to-Pay process. This includes everything from procurement to invoice processing and payment. Your expertise will help drive improvements, standardization, and automation across the domain.

Roles and Responsibilities:

Solutions support for establishing Statement of Work (SOW) and related Service

Level Agreement (SLA), determine potential process improvement &

transformation opportunities and FTE identification. Participate in Client Orals

and Workshops.

Participate in Transition/Migration through developing L1/L2/L3 process maps,

lead and engage client discussions to agree on final solution, scope of

work/process design and tools to be used.

Monitor Knowledge Transfer (KT) progress and ensure that topics will be

revalidated against SOW and identify potential gaps. Work closely with

operations and Transition Manager (TM) to ensure smooth migration.

You will be responsible for monitoring and managing the successful

Transformation and subsequent delivery of the Service Operations Management

(SOM) workstream, working with several external clients, to ensure that they are

structured appropriately to deliver both direct and indirect business benefits.

Performs data & process analysis, due diligence and compare it against industry

benchmark to assess operation’s current maturity. Identify opportunities for

improvement either through process reengineering, transformation or

implementation of automation or tools.

Responsible to achieve transformation at a high level of change management

experience, including challenging, inspiring and leading the team

Lead business change management, responsible for delivering multiple

organisational change programmes which deliver the transformed operating

model for client

Provide Operational support during critical situation –

You are expected to quickly resolved issues and come up with Root Cause Analysis
Be able to Develop and Offer Solutions/Alternatives /Best Practices
Work with Delivery Leader to develop a service recovery plan with timelines
Present the plan to customers to restore confidence.
Be involved in the Service Recovery process, supporting Delivery leaders.

Required Technical Expertise:

Experience of 8+ years of experience in Finance domain and preferably in a BPO

environment

Validated skills and experience in handling various aspects of Procure to Pay

(Invoice Processing, Issue Resolution, Payments, Vendor Inquiry, Vendor Master,
Travel and Expense, Latest tools and technologies in PTP.)

Prior Exposure in having implement ERP or oracle tools in F&A environment
Ability to exponent and engage multiple customers across the globe and handle

critical issues

Focus on implementation - essential for delivery as per SLAs/ SOW
Extensive Experience in Maturity Assessment Process
Prior exposure to Solutions and Process Transition/Migration

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