ACCOUNTS OFFICER
Digos
Job Description
Posted on 9 April 2026JOB TITLE: CLIENT SUPPORT OFFICER
DAVAO DEL SUR | FIELD WORK AND TRAVEL WITHIN THE ASSIGNED AREA | MONDAYS TO FRIDAYS
DUTIES AND RESPONSIBILITIES:- User Experience and Client Management:
o Assist new clients with onboarding, guiding them through setup procedures and ensuring a smooth transition to using products or services.
o Conduct comprehensive training sessions for end-users to effectively navigate and utilize the company’s eLearning platform while highlighting product functionalities and features.o Perform classroom observations to identify opportunities for partner schools and teachers to optimize platform utilization.
o Ensure client interactions and support activities comply with relevant regulations, industry standards, and company policies.
- Product Support:
o Assist our partner schools with platform setup and resolving any technical issues they might experience.
o Provide technical assistance to our partner schools by troubleshooting, analyzing, and reporting product errors, failures, or malfunctions.o Address clients’ needs promptly through efficient problem-solving and resolution of complaints.
o Analyze customer feedback and provide insights to management for continuous improvement.
o Stay up-to-date with new product and feature launches
o Collaborate with other departments, such as Business Development, Global Product Development, and Business Operations & Strategy, to ensure a cohesive approach to client support and service delivery.- Others:
o Assist Business Development Account Officers by delivering product presentations during sales presentations.
Qualifications/Requirements
QUALIFICATIONS:- A Bachelor’s Degree in Education, Business, Information Technology, or any related field;Open to fresh graduates.
- Must be willing to do 100% fieldwork and travel in various areas.
- Must be passionate about education.
- Strong computer skills, proficiency in Google Suite, and the ability to learn new technology.
- Excellent presentation, organizational, negotiation, and verbal and written communication skills
- Teaching background in a regular classroom set-up is an advantage, but not required; Experience in the education / eLearning industry working in the same capacity is an advantage.
Work location
CITY OF DIGOS (CAPITAL), DAVAO DEL SUR
Remarks
No additional remarks
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Job Description
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Job Description
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Qualifications/Requirements...
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Work location
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Remarks
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