Manila - IT Specialist

The IT Specialist works closely with the IT Manager and cross-functional teams to support system upgrades, resolve technical issues, and ensure IT infrastructure aligns with business needs.

Key Responsibilities:

• Provide technical support and troubleshooting for hardware (desktops, laptops, POS systems, printers) and software (Windows, MS Office, POS applications).
• Maintain and monitor company networks (LAN/WAN), Wi-Fi systems, and internet connectivity across branches.
• Assist in the setup and configuration of new hardware and software systems for new store openings or rollouts.
• Perform routine system maintenance, updates, and data backups.
• Monitor cybersecurity protocols, ensuring protection against viruses, malware, and data breaches.
• Support inventory systems, retail software, and database management.
• Document IT procedures, maintain asset inventory, and generate reports for IT Manager.
• Coordinate with vendors and service providers for system repairs, licensing, or procurement.
• Ensure adherence to IT policies, compliance standards, and best practices.
• Assist in training staff on new systems or software as needed.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2 years of relevant experience in IT support or systems administration, preferably in a retail environment.
• Proficient in troubleshooting hardware and software issues, including POS systems.
• Knowledge of networking protocols, Active Directory, Windows Server, and Office 365.
• Experience with retail applications, database systems, and IT security protocols is an advantage.
• Strong problem-solving skills, customer service orientation, and attention to detail.
• Ability to work flexible hours, including occasional weekends or store visits.
• Good communication and documentation skills.

Work Arrangement:

• Monday to Friday (On-site)
• 8am-6:30pm, 9am-7:30pm, or 10am-8:30pm
• Located at 107 Lopez Jaena St. Brgy. Jesus Dela Peña, Manila Bay Spinning Mills, Marikina City