Branch Manager

DUTIES AND RESPONSIBILITIES:

• Conducts daily operation assessments to ensure growth of the branch.
• Monitors daily production and releases of the branch.
• Maintains customer and employee contact on the work area to ensure quality service is being applied.
• Plans, creates and implements programs/processes for branch employees and customers and actively participates in it.
• Handles customer complaints or concerns escalated by the staff.
• Prepares and sends reports to the immediate superior and gives them updates of the branch operations status.
• Spearheads marketing saturation drives.
• Maintains business partnership between the company and its business partners such as loan consultants, second-hand car dealers, and other organizations.
• Implements the business plans and programs designed by the Marketing Group.
• Delivers marketing activity within the agreed budget.
• Recruits and sources potential loan consultants.
• Conducts meetings, seminars and orientations for loan consultants.
• Reports regularly the performance of branches to the immediate superior.
• Prepares monthly report of agent’s commission and incentives.
• Manages the branch Petty Cash Fund and bank deposits in the absence of Branch Treasury Assistant.
• Ensures that company cash, checks and valuables are safe kept and secured in the branch vault.
• Handles the branch vault combination and ensures its confidentiality.
• Conducts final checking and review of loan application, Credit Approval Memorandum and loan documents.
• Represents the branch during Management Committee meeting.
• Performs other functions and duties that may be assigned.

JOB SPECIFICATIONS:

• Preferably with degree in Business Management, Sales or Marketing, or other related course.
• With at least four (4) years work-related experience in branch operations, two years of which is in Managerial or Supervisory capacity
• Should have technical marketing skills, relevant product and industry knowledge
• Should be a strategist and is capable to think out-of-the-box.
• Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills and amicably solve customer complaints
• Should be persuasive, goal-oriented, assertive, creative, innovative, adaptable and analytical.
• Has the ability to work under pressure and handle challenging situations.
• Computer proficient