Customer Care Specialist – Solutions with a Smile
We are seeking a friendly, proactive, and solution-driven Customer Care Specialist to join our team! In this role, you’ll be the first point of contact for our valued customers—providing prompt, courteous, and effective support while ensuring each interaction ends with a smile.
You’ll handle inquiries, resolve issues, and offer product or service guidance with professionalism, empathy, and confidence.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Resolve product or service issues accurately and efficiently
Provide customers with helpful information, guidance, and solutions tailored to their needs
Maintain detailed and accurate customer records using internal systems
Escalate complex issues to the appropriate teams when necessary
Follow up with customers to ensure their issues are fully resolved and they’re satisfied
Uphold high standards of customer service and represent the company with integrity and positivity
Qualifications:
At least high school or senior high school graduate
Previous experience in customer service or a client-facing role preferred
Excellent communication and interpersonal skills
Patience, empathy, and a problem-solving mindset
Ability to multitask and stay organized in a fast-paced environment
Bring the following:
2 copies of resume
1 Valid ID
Vaccination Card