IT Apps Support Lead - Mandaluyong
Filinvest Land, Inc. Mandaluyong Full-time
FILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.
JOB SUMMARY:
The Lead, IT Application Support provides leadership to manage the day-to-day delivery of application support across multiple applications. Primary responsibilities include application support, problem management, as well as application maintenance.He/She ensure that the business application systems, are developed, maintained, and supported in order to achieve the efficient and effective delivery of services and information.
DUTIES AND RESPONSIBILITIES:
LEADERSHIP- Leads an individual or team ensuring they meet and exceed SLAs (Service Level Agreements)
- Adheres to group standards and drives compliance across the group
- Ensures all service requests are allocated to individual team members based on skills and availability of resources
- Tracks requests to closure in order to meet SLAs or commitments
- Escalates Very High (VH) failures and severe performance issues, and endeavors resolution of critical issues
- Provides Implementation/Roll-out Support
- Provide support in delivering the system into production via established changed management/version control processes
- Provide support to users during system roll-out
- Provide Maintenance Support
- Prioritize and resolve day-to-day system issues and client requests according to standard processes
- Provide alternative solution or workaround, as needed
- Monitor and manage SLAs
- Initiate service improvement actions
- Effectively manage client expectations and escalate where appropriate
EDUCATIONAL ATTAINMENT
College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)
WORK EXPERIENCE- Minimum of 1 year experience supporting application systems
- Minimum of 1 year experience in VB.NET and MS SQL/MySQL
- Experience in one or more of the following technologies will be an advantage: HTMLS, Cascading style sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting
- Exposure to delivering enterprise level business wide support services
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