Offshore Helpdesk Specialist (Level 1 Support)
Cebu Mitsumi, Inc. Danao
Role Overview:
We’re looking for a proactive and customer-focused Offshore Helpdesk Specialist to join our IT support team. In this Level 1 support role, you'll be the first point of contact for technical issues, providing timely and effective solutions to end users across various platforms and systems.
Job Responsibilities:
- Handle basic account-related tasks, including password resets and account unlocks
- Assist users with Microsoft 365, VPN connectivity, and email troubleshooting
- Perform first-level triage: categorize, prioritize, and escalate tickets appropriately
- Provide remote support using tools like TeamViewer or Remote Desktop
- Maintain and enhance documentation in the knowledge base (TOPdesk)
- Monitor alerts and escalate critical issues according to established protocolsCompetitive compensation package
Job Requirements:
- Proficient in Windows 10/11 and Microsoft 365 applications
- Solid understanding of basic networking and VPN principles
- Experience working with a ticketing system (preferably TOPdesk)
- Familiarity with IT SLAs and escalation workflows
- Excellent verbal and written communication in English
- Strong attention to detail and commitment to following SOPs and runbooks
- A customer-first mindset, with patience and professionalism under pressure
- Team player with a willingness to learn and adapt
- Competitive compensation package
- 13th month pay
- Premium Pay: OT/ Holidays/ Rest Days/ Night Shift Premium (As applicable)
- Medical Insurance (HMO) Coverage for Employees, with the option to enroll Dependents
- Accident Insurance for Employees, with the option to enroll Dependents
- Paid Sick Leaves and Vacation Leaves (convertible to cash)
- Career advancement and promotion opportunities
- With overseas training and/ or deployment opportunities to MinebeaMitsumi Global Factories
We are also accepting candidates outside Cebu who are open to relocation. This position entails full-time on-site work.
Staff Outsourcing SolutionsCebu City, 27 km from Danao
and flexible services, Sound Connection Philippines is the right partner as an offshore and BPO solutions provider.
Overview:
Sound Connection specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our...
Staff Outsourcing Solutions, LLCCebu City, 27 km from Danao
small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider...
Staff Outsourcing Solutions, LLCCebu City, 27 km from Danao
small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider...