Information technology (it) specialist

Job Description

Join our team while working at the comfort of your home!

• Compensation PHP15,000 - PHP17,000 per month

Job Description:

• IT Support Specialist for Dialer & VOIP Management
• Activate caller IPs before/during shifts and maintain tracking sheets
• Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
• Monitor VOIP usage, report daily consumption, and troubleshoot call issues
• Upload, delete, and manage call recordings as requested
• Perform list uploads, duplicate checks, and send list results
• Create/delete user credentials and update access logs
• Coordinate with providers and assist in monthly projections and renewals
• Assist agents with trouble-shooting their computers to fulfill duty for client
• Perform other IT tasks duties as assigned

Qualifications/Requirements

Qualifications:

• Proven experience in managing Vicidial or a similar dialer platform (required)
• At least 1 year of experience in IT support, VOIP systems, or dialer management
• Strong knowledge of Vicidial, Dialer platforms, VOIP systems, DIDs, SIP and IP management
• Familiarity with call center technology and troubleshooting call flow issues
• Proficient in using GMail, Google Sheets, and MS Excel
• Basic understanding of user access control and data management
• Strong attention to detail, accuracy, and problem-solving
• Ability to prioritize tasks, multitask, and respond quickly to live technical issues
• Good communication and coordination skills
• NBI clearance - high integrity is a must

MUST HAVE the following equipment:

• Laptop/Desktop
• - CPU: Intel or AMD processor with 64-bit support
• - RAM: 8 GB and above
• Computer Headset with noise-cancelling feature
• High-resolution Webcam
• Wired internet connection; minimum of 10 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord, Zoom
• So, why join us?
• Permanent work-from-home or hybrid work set-up at Batangas City office
• Full Time and Long Term Employment
• Basic Salary + Government mandated benefits
• Health benefits, leave credits, bonuses, and other incentives
• We are growing so there is great opportunity for leadership and promotion
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US clients
• Shift: Graveyard Monday to Friday
• Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU!

Work location

BATANGAS CITY (CAPITAL), BATANGAS

Remarks

No additional remarks

Apply now