Placement Analyst – Health and Benefits (APAC)

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.

• Execute the pre-placement, placement and post-placement activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates
• Core delivery will include:
• Initiating the renewal activity 90/120 days prior to expiry of clients’ Health & Benefits plans
• Approach insurance carriers/vendors for required information and undertake data (financial, membership, invoices) processing and analysis to prepare pre-renewal reports, using agreed upon tools, standards and techniques
• Prepare Quote Slips and distribute bid requests (RFP) to target carriers/vendors
• Collect, summarize and analyze proposal findings
• Support the production of renewal report / prepare placement / renewal deliverables for clients
• Manage queries/requests from the carriers/vendors/clients or internal colleagues and escalate them when required
• Follow up with clients on renewal documentation and census data
• Liase with Data/Billing and Invoicing Team to validate and clean benefits enrolment and eligibility data and ensure correctness of carrier/vendor invoice
• Follow regulatory procedure as defined by originating country
• Peer review team members’ work prior to delivery to clients.

In addition to this, you will:

• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
• Receive training from experienced consultants
• Comply with internal excellence and compliance requirements
• Participate in continuous improvement activities to build stakeholders’ confidence.

Qualifications - Graduate

Skills:

• Excellent written and verbal communication skills in English
• Strong client service orientation and ability to respond to multiple stake holders effectively and in a timely manner
• Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must
• Flexibility and proven ability to identify and resolve complex issues
• Well organized and detail oriented
• Highly developed critical thinking and analytical skills
• Excellent interpersonal skills and a collaborative working style
• Self-starter attitude and ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Take accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Ability to review and check data against subject domain knowledge (e.g., Health and Benefits plans) and understand the data’s applicability/accuracy for the designated purpose
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Bachelor’s degree required

Experience:

• 2+ years’ experience working with Health and Benefits plans, ideally gained in a benefit consulting/brokerage firm or health underwriting/actuarial function of an insurance company

WTW is an equal opportunity employer