Marketing Communications Officer

 A.  Job Scope

The Marketing Communications Officer plays a vital role in supporting the Chief Partnership & Relations Officer (CPRO) which includes managing calendars, consolidating reports, preparing presentation materials, and tracking strategic outputs.

The officer also acts as a liaison between the CPRO and both internal creatives and external marketing consultants, ensuring that marketing and communications materials meet branding standards and deadlines. Additionally, the officer contributes to the planning and coordination of client events and programs that reinforce strong client partnerships and promote sustained engagement.

1. Executive Support to the CPRO. Provides high-level executive support, including calendar management, coordination of meetings, and preparation of presentations and internal communications.
2. Report Preparation and Consolidation. Compiles, reviews, and consolidates reports related to client acquisition, relationship status, and departmental performance to support strategic decision-making. Actively follows up with Relationship Managers to ensure timely and complete submission of required outputs, reinforcing accountability and data accuracy across the team.
3. Performance Metrics and Dashboard Management. Develops, updates, and maintains a comprehensive metrics dashboard to monitor and follow up on the deliverables and performance indicators of Relationship Directors and Managers and department initiatives. The role also provides innovative suggestions to streamline reporting, improve visibility of key data, and enhance the overall efficiency of performance tracking systems.
4. Cross-Functional Collaboration. Coordinates with the Creative and Partnerships and Strategic Communications Specialist and third-party consultants to ensure timely, high-quality delivery of branding and communication materials.
5. Administrative Troubleshooting. Resolves mid- to high-level administrative issues by identifying root causes and implementing solutions to ensure operational efficiency within the department.
6. Event and Program Coordination. Supports the planning, organization, and execution of client-related programs and events with professional organization like Chamber of Commerce, Management Association of the Philippines, etc., working closely with internal and external stakeholders to enhance client engagement.

 C.  Job Qualifications

Education:

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or a related field.

Experience:

1. Minimum of 3-5 years of progressive experience in an executive support role, project coordination, or a similar capacity, preferably within a client-facing or business development environment.
2. Proven experience in managing calendars, coordinating meetings, and preparing high-level presentations and reports.
3. Demonstrated experience in developing and maintaining performance dashboards, tracking system, project management tool (Asana, Notion, Hubspot)
4. Experience working with cross-functional teams and external stakeholders (e.g., marketing agencies, professional organizations).
5. Prior experience in event planning or coordination is a plus.

Skills & Competencies:

1. Exceptional Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment.
2. Strong Communication (Verbal & Written): Excellent interpersonal skills for effective liaison with internal teams, senior executives, and external partners. Highly proficient in drafting clear, concise, and professional communications and reports.
3. Proactive Problem-Solving: Ability to identify administrative and operational issues, analyze root causes, and implement effective solutions independently.
4. Attention to Detail: Meticulous in report consolidation, data accuracy, presentation preparation, and ensuring brand consistency in materials.
5. Technological Proficiency:

Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Canva) for calendar management, report generation, and presentation development.

Experience with CRM software (e.g., Salesforce) is a significant advantage.

Strong working knowledge of productivity and collaboration tools (Google Workspace, MS Office, project management software like Hubspot, Asana. Notion).

1. Client-Centric Mindset: A strong understanding of client relationship management principles and a commitment to enhancing client engagement.
2. Collaboration & Teamwork: Proven ability to work effectively with diverse teams and influence outcomes without direct authority.
3. Initiative & Accountability: Self-starter with a strong sense of ownership over responsibilities and outcomes.
4. Discretion & Confidentiality: Ability to handle sensitive information with utmost professionalism and discretion.
5. Project Management & Coordination Skills

Demonstrated ability to plan and coordinate events or programs with internal and external stakeholders.

Skilled in managing multiple projects, deadlines, and priorities with attention to detail and minimal supervision.