Healthcare Account - Quality Analyst | Account Receivable
Access Healthcare Services Manila, Inc. Pasay Full-time
About the role
This is a full-time, in-office role located in Pasay City, Metro Manila. As a Healthcare Account - Quality Analyst | Account Receivable at Access Healthcare Services Manila, Inc., you will play a vital role in ensuring the delivery of high-quality customer service and the accurate processing of account receivables for our healthcare clients.
What you'll be doing- Monitoring and evaluating the quality of customer service interactions to identify areas for improvement
- Conducting regular quality audits and providing detailed feedback to the customer service team
- Analysing account receivables data to identify trends and potential issues
- Resolving complex customer inquiries and complaints related to billing and payments
- Collaborating with the finance team to ensure accurate and timely processing of account receivables
- Providing regular reports and recommendations to the management team
- Participating in process improvement initiatives to enhance the overall customer experience
- Minimum of 2 years' experience in a quality assurance or customer service role, preferably in the healthcare industry
- Strong analytical and problem-solving skills with the ability to identify and address issues
- Excellent communication and interpersonal skills to effectively interact with customers and team members
- Experience in account receivables management or billing operations
- Knowledge of healthcare industry regulations and compliance requirements
- Proficient in using data analysis tools and software
- Ability to work in a fast-paced, deadline-driven environment
What we offer
At Access Healthcare Services Manila, Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth.Our company culture values collaboration, innovation, and work-life balance, making us an employer of choice in the industry.
About us
Access Healthcare Services Manila, Inc. is a leading provider of healthcare-focused business process outsourcing solutions. We partner with leading healthcare organizations around the world to deliver exceptional customer service, revenue cycle management, and other critical support functions.With a focus on innovation and quality, we are dedicated to empowering our clients to achieve their goals and improve patient outcomes.
Apply now to join our dynamic team and be a part of our mission to transform the healthcare industry.
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