Customer Support (Open to New Grads) - Manila

Job Description

Are you ready to launch your career in customer service to new heights? Join our dynamic team as a Customer Support Agent, where you'll play a pivotal role in delivering outstanding customer experiences. This is an opportunity to build a career journey in the world’s largest digital infrastructure company.

• Career Development: Elevate your skills with in-depth training sessions and stay ahead of industry trends.
• Customer Impact: Be the voice of our customers, resolving issues and providing top-notch support.
• Team Collaboration: Join a collaborative team that values your contributions. Embrace a positive work culture and thrive alongside supportive teammates

Job Summary

As a Customer Support Agent , you will be the initial point of contact for customers seeking assistance. Responsibilities include:

• Addressing basic inquiries, providing product information, and troubleshooting common issues.
• Collaborating with cross-functional teams and maintaining records of customer interactions

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Prioritize orders efficiently and maintain up-to-date customer cases
• Provide accurate information and expertly assist in issue resolution
• Document all customer interactions meticulously in our CRM system, Salesforce.com
• Capture customer feedback, actively contributing to continuous improvement initiatives

Product and Service Mastery:

• Develop an in-depth understanding of our products and services, becoming a reliable specialist for customers
• Stay abreast of the latest features and fixes, ensuring proactive knowledge ahead of customer queries
• Promptly address customer concerns, utilizing Tier 2 support for more complex cases.

• Strive to meet or exceed customer satisfaction targets
• Gather customer feedback and escalate recurring issues to improve overall service quality
• Participate in training programs to enhance your skills and knowledge
• Communicate with customers in a clear and professional manner, adapting your communication style to the customer’s needs

Qualifications

• Exceptional English communication skills, both written and spoken
• Strong curiosity about technology, with a willingness to learn and adapt
• Customer-centered thinking and a high level of empathy
• Proven ability to thrive in fast-paced environments, handling tasks with finesse
• Collaborative team player, always ready to support colleagues and foster a positive work environment
• New graduates without prior work experience are encouraged to apply!

• Amenable to work Onsite at Glas Tower, Ortigas Center, Pasig
• Willingness to work flexible shifts, including weekends and holidays, in a 24/7 customer support environment

What's in It for You

Join our team and unlock a rewarding career with benefits designed to support and empower you:

• Competitive Compensation: Enjoy market-aligned pay with performance-based bonuses to reward your contributions.
• Comprehensive Health Coverage: Access life and medical insurance for you and your eligible dependents, effective from your first day.
• Holistic Support: Benefit from our Employee Assistance Program, offering resources for mental health, legal, and financial guidance.
• Continuous Growth: Take advantage of educational support and sponsorships to enhance your skills and advance your career.
• Vibrant Workplace: Thrive in a thoughtfully designed environment with complimentary snacks, drinks, and coffee to keep you energized.
• Career Opportunities: Build a meaningful career at the world’s leading digital structure company, where your impact shapes the future.