Customer Experience Center Agent (ONSITE | NIGHT SHIFT)
HGS Offshore Staffing Solutions Taguig Full-time
JOB DUTIES AND RESPONSIBILITIES
- Answer clients over the phone, by email or by live chat.
- Inform clients about the status of their delivery.
- Collect comments from clients and escalate particular cases if needed.
- Improve the company's service by listing issues that came up while dealing with
- problematic cases throughout the day.
- Experience in a customer service position (call centre environment seen as an asset).
- Effective, responsible and keep your cool while facing difficult cases.
- Great listening and writing skills.
- The customer satisfaction is your priority.
- Have the capacity to show courtesy and empathy when needed.
- Comfortable working with Office 365, Google Maps, and internet in general.
Acquire BPOManila, 12 km from Taguig
Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
A SNAPSHOT OF YOUR ROLE
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