Registry Consultant

REGISTRY CONSULTANT

Job Summary:

The position provides the highest level of customer service targeting customers lifestyle and building quality registrations and memberships that result in increased sales.

1. Monitors and reviews sales performance to determine if targets are met and makes recommendations to address shortfall in sales volume and number of registrations.

1. Oversees entire registry program of assigned store location; guides customers through registration process and orients clients on services and facilities available at Rustans.
2. Provides consultation in item selection for the registry; updates customer preference listing and coordinates sale of items to prevent duplication; handles gift returns/exchange.
3. Identifies and communicates best sellers and key items to ensure availability of merchandise assortment.

1. Responsible for club membership programs of assigned store location; makes recommendations to improve marketing, promotion and publicity for clubs, increase memberships and gain referrals.

1. Identifies and pursues potential customers to expand customer network and create new business.

1. Responds to customer inquiries; handles and resolves escalated customer issues.
2. Promotes and monitors the distinct quality of Rustans merchandise and service.

1. Maintains personnel quality by enforcing company and store standards.
2. Provides leadership, motivation and constructive performance reviews to develop an effective, high-performing registry team.
3. Creates a positive work environment that results in retention and turnover reduction.

1. Clearly communicates registry policies, procedures and programs to ensure proper execution.
2. Prepares and submits monthly sales and status reports to monitor performance and productivity.

• EDUCATION
• College degree in any business-related course
• EXPERIENCE
• At least 4 years work experience, preferably in a high-end service-oriented industry
• TECHNICAL COMPETENCIES
• Computer literate, knowledge of home & lifestyle, inventory management, events management, marketing
• BEHAVIORAL COMPETENCIES
• Building customer loyalty, communication, customer focus, decision making, persuasiveness