Operations Manager

Work Set Up: On-Site

Schedule: 4:00 PM - 1:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a dynamic and accomplished Operations Manager to oversee the operational performance of one of our key business units. The successful candidate will be instrumental in strategic planning, operational leadership, repeatable execution, and compliance management to ensure high-quality service delivery to our partners.

This is a senior-level role, ideal for professionals with extensive leadership experience in operations, particularly within fast-paced, partner-focused environments. A Master’s degree in Business Administration (MBA) is strongly preferred.

What You'll Do:

• Deliver visionary leadership to ensure the seamless execution of business operations.
• Deliver operational leadership to ensure seamless and scalable execution across departments.
• Spearhead strategic initiatives, policy development, and operational execution aligned with organizational goals.
• Establish, monitor, and refine operational policies and standard operating procedures (SOPs).
• Conduct comprehensive staff performance evaluations, cost/benefit assessments, and operational reviews.
• Set and uphold benchmarks for productivity, service quality, compliance, and governance.
• Build and sustain a high-morale culture that promotes engagement and peak performance.
• Support financial operations including budgeting, forecasting, and internal audits.
• Partner with HR in recruitment, onboarding, and compliance for key operational roles.
• Ensure company-wide adherence to legal, procedural, and regulatory requirements.
• Oversee systems related to partner communication, service fulfillment, and ongoing support.
• Drive continuous improvement through structured monitoring, QA, issue resolution, and internal process enhancements.
• Serve as a liaison between operations, service delivery teams, and executive leadership, ensuring clear and timely communication.
• Coordinate with project managers and department heads to ensure commitments to partners are met consistently.

What We're Looking For:

• Minimum of 8-10 years in a senior operations leadership role, preferably in a BPO or customer service-focused industry.
• MBA required or strongly preferred, especially from Ateneo de Manila University or other top-tier institutions.
• Proficient in technology, systems, and operational software.
• Demonstrated excellence in customer experience management and operational delivery.
• Superior leadership, coaching, and communication skills.
• Calm, composed, and decisive in managing complex operational challenges.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup --it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!