Wave 1 ( Call Center Agent ) Online ASE Exam
Cebu Full-time
About the role
Auxilia Inc. is seeking a dedicated Call Centre Agent to join our dynamic team in Oslob Cebu. As a Call Centre Agent, you will be responsible for providing exceptional customer service to our clients through phone and digital communication channels.This is a full-time role, offering the opportunity to work in a fast-paced, collaborative environment.
What you'll be doing- Answering incoming calls from customers and responding to their inquiries, concerns, and requests in a professional and courteous manner
- Providing accurate information and guidance to customers to resolve their issues in a timely manner
- Documenting customer interactions and maintaining detailed records of the conversations
- Proactively identifying opportunities to improve customer satisfaction and enhancing the overall customer experience
- Collaborating with cross-functional teams to provide seamless support to customers
- Adhering to call centre protocols and procedures to ensure compliance with company policies and industry regulations
- At least 1 year of experience in a customer service or call centre environment
- Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
- Strong problem-solving and critical thinking skills to effectively address customer concerns
- Proficiency in using computer systems and various software applications to input and retrieve customer information
- Ability to work in a fast-paced environment and maintain a positive attitude under pressure
- A team player with a strong customer-centric mindset
- Fluency in both English and the local language
What we offer
At Auxilia Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Medical and dental insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and a collaborative work environment
- Employee wellness programs and mental health support
- Company-sponsored social and team-building activities
About us
Auxilia Inc. is a leading provider of call centre and customer service solutions, serving a diverse range of clients across various industries. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional service and creating value for our clients.Our team of dedicated professionals is passionate about driving success and making a positive impact on the communities we serve.
If you're excited about this opportunity and share our values, we encourage you to apply now.
Cebu City
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