Operations Administrator

OPERATIONS ADMINISTRATOR (LEVEL 1)

Reports to: Head of Operations - Asia

Additionally, you’ll handle administrative tasks, manage team inboxes, and coordinate pre-employment requirements to ensure smooth operations.

If you enjoy working cross-functionally and delivering exceptional service, this role is for you.

• Understanding and processing of work pass applications, including renewals and dependent passes.
• Ensure that the Consultant has provided all required completed forms necessary for payrolling, tax filing, and enrolment of insurance.
• Check and arrange required due diligence, including but not limited to background checks, Drug & Alcohol testing, OGUK medical, offshore-related training, etc.
• Update and maintain Consultant details in our systems.
• Track employment and visa expiry dates.
• Build good rapport with Consultants by providing care and quality services.

• Provide global mobility services, including but not limited to assisting Consultants with working rights requirements, relocation to work location by sourcing flights, accommodation, local transport, movers, schooling needs, etc.
• Onboard new Consultants by providing them with all required documentation (client-specific policies, payroll calendar, timesheets, medical insurance info, etc.).
• Liaise with Consultants regarding mobilization/demobilization flights and hotels required for business or rotation trips.
• Obtain business visas as required.

• Manage team mailboxes, respond to client queries within the SLA, and ensure emails are routed to the appropriate teams.
• Perform daily administrative duties to ensure smooth running of the Operations team.
• Register eligible Consultants to medical insurance through the online portal and deactivate accounts upon cessation of employment.
• Coordinate pre-employment medicals before Consultant’s commencement.
• Issue Certificates of Employment and other necessary letters & correspondence upon Consultant’s request.
• Procure safety tools and PPE as per project requirements.
• Prepare Purchase Orders upon receipt of invoices from vendors for approval, and forward them to Finance for payment processing.
• Perform ad hoc administrative duties assigned by the Operations Manager.

• Fresh and dynamic team player with good cooperation and communication skills.
• Proactive and meticulous.
• Positive attitude and willingness to learn.

Benefits

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program