Call center agent

Job Description

• Leading Complex network design implementations for clients at both delivery/ Data Centers regionally and globally
• This role is crucial to support our framework to facilitate communications between the network support team and the IT Service Delivery Management/ IT Operations/ IT Solution Architecture teams along with strong hold on dealing with client technical and project teams, to support the BAU and project roadmap
• Provide support framework for internal teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
• Compliance with our internal client's policies and procedures
• Handling and protection of Our Client information
• Develop innovative solutions that bring tangible benefits to the business.
• Keep up-to-date with data and voice security standards and best practices
• Effectively manage escalations of complex problems.
• Organization of workload & priorities

Qualifications/Requirements

Qualification (Education, Experience, Professional

• Minimum 10 years of experience in fast paced, dynamic customer service environment with Cisco CCIE or CCNP R&S or CCDP qualification or above
• Excellent written and verbal communication skills.
• Experience working in an international and cross-cultural environment
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Strong analytical, organizational and problem-solving skills
• Experience in software programs such as Microsoft Word, Excel, Microsoft Outlook and Internet
• Clarity of verbal communication (pace and tone)
• Excellent written communication (grammar)

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

Intended Period of Employment: Two (2) Years

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