Sales Compliance Manager
Asurion Mabalacat Full-time
PURPOSE AND DESCRIPTION:
The Sales Compliance Manager oversees the team of Compliance team members and leaders and is responsible for ensuring all Sales Compliance initiatives and standards are implemented and upheld by supporting prevention methods, regular inspection & evaluation, and comprehensive reporting & auditing.The Sales Compliance Manager will also lead cross-functional projects responsible for ensuring customer experience and quality sales standards.
DUTIES & RESPONSIBILITIES:
- Lead a team of on-site and remote team members spanning multiple domestic, and potentially international, geographies
- Partner with stakeholders to inform and further develop our compliance standards; define and execute on our inspection process of Expert performance measurements against those standards and our client requirements
- Recruit, develop, and evaluate a team of leaders and team members; drive ongoing technical and personal development for direct reports
- Monitor team metrics, projects, initiatives, and impacts, and provide regular readouts to leadership
- Work with cross-functional partners to continuously improve processes and technology
- Facilitate knowledge sharing and upskilling in compliance standards and processes for auditing organizations
- Ensure proper training and implementation of compliance tools and processes throughout all levels of the organization
- Lead and/or observe listening and calibration sessions; ensure continued calibration with partners and stakeholders
- Act as a subject matter expert for sales compliance across channels; provide recommendations to Sr. leaders and develop initiatives in response
- Collaborate and create strong interpersonal relationships between departments and teams for total experience monitoring
- Consistently gather stakeholder feedback to identify needs and ensure proper support; suggest improvements or changes to operational policies/procedures where appropriate
- Provide ad-hoc facilitation, strategy sessions, and training on new and existing compliance systems, scorecards, and procedures
WHAT YOU’LL BRING TO THE TEAM:
- Experience leading and collaborating cross functionally
- Ability to prioritize multiple initiatives, delegate where needed, suggest/implement new solutions to complex problems, and drive results
- Ability to quickly build strong, trust-based relationships and communicate clearly (both in writing and verbally)
- Strong executive presence (even under stress) and ability to influence without authority
- Experience creating, testing, implementing, or evaluating Compliance programs
- Strong business acumen and ability to drive team members and partners toward a vision
- Capable of working in an autonomous, fast-paced environment while ensuring priorities and deadlines are met to standard
- Successfully manage multiple projects/initiatives concurrently
DESIRED QUALIFICATIONS:
- Bachelor’s Degree or equivalent combination of education and experience
- 2+ years of people leadership experience
- 2+ years of quality, compliance, regulatory experience or related field
- 2+ years of experience or leadership in analytical duties including tracking and managing data
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