Team Leader
Eastvantage Manila Full-time
We are looking for a hands-on, high-performing Team Leader to manage and shape our
agents to design a scalable, high-quality operation. You will lead by example, get involved in
daily tasks, and continuously raise the bar on performance, customer satisfaction, and team
Inbound Project. This is not a plug-and-play project: you will be expected to take full
ownership, build processes from the ground up, and work closely with both clients andagents to design a scalable, high-quality operation. You will lead by example, get involved in
daily tasks, and continuously raise the bar on performance, customer satisfaction, and team
development.
Key Responsibilities :
- Own the project end-to-end: operations, performance, and team culture.
- Build and optimize processes from scratch with input from clients and internal
- Lead, coach, and develop a team of Dutch-speaking inbound agents.
- Roll up your sleeves and work alongside your team to learn the workflow and improve
- Handle escalations and customer interactions in Dutch and English.
- Drive performance through KPIs, coaching, and action plans.
- Leverage advanced Excel for performance reporting and data-driven decisions.
- Collaborate with the client to understand evolving expectations and adapt quickly.
- Act as a culture carrier: set high standards and hold the team accountable.
- Be readily available and flexible to support multiple programs and campaigns as
needed.
Requirements :
- Fluent in Dutch and English (written and spoken).
- Minimum 2 years of experience in people management.
- Proven track record in building or scaling new teams/processes.
- Strong ownership mindset and a bias for action.
- Excellent interpersonal and communication skills.
- Advanced Excel proficiency (dashboards, formulas, pivot tables).
- Experience in a startup, ramp-up, or ambiguous environment is a plus.
- Background in customer service, inbound support, or call centers.
New Flavor House, Inc.Manila
About the role
New Flavor House, Inc. is seeking a talented and experienced Food Safety Team Leader to join our growing organisation. In this full-time role, you will be responsible for leading a team of food safety professionals to ensure our...
AECOM Singapore Pte LtdTaguig, 12 km from Manila
Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team. Lead short term projects and supports medium to long term projects...
IBMManila
and discover new possibilities.
Your role and responsibilities
The Spanish Speaking -Team Lead will oversee a team handling recruitment and responsible in addressing candidate queries and HR concerns. This will involve working closely with Delivery teams...