Customer Service Specialist (Remote)

Now Hiring: Customer Service Specialist (Remote) – Be the Face of the Client!

Are you someone who thrives on helping others and delivering top-notch service? As a Customer Service Specialist, you’ll be the frontliner—the first point of contact and the face of our client to stakeholders across the organization. This role goes beyond answering questions—it's about creating a positive, professional, and lasting impression with every interaction.

• What You'll Do:
• Serve as the first line of support for employees, partners, and stakeholders—representing the client with professionalism and care.
• Handle inquiries through phone, email, and chat channels with a focus on empathy and accuracy.
• Collaborate with cross-functional teams including HR, Finance, Sales, and Marketing to resolve issues and provide timely updates.
• Manage support tickets using systems like Freshdesk or Dynamics 365.
• Oversee administrative processes such as timesheet reviews, invoicing, and assignment updates.
• Help build and maintain self-service tools by contributing to knowledge base content.
• Educate stakeholders on resolution processes to improve understanding and reduce future issues.

✅ What You Bring:

• 3–5 years of experience in customer service or service desk roles.
• Associate or bachelor’s degree preferred.
• Strong communication skills with a clear, friendly, and professional tone.
• Ability to multitask, stay organized, and manage your time effectively in a remote environment.
• Proficiency in Microsoft Office, collaboration tools (MS Teams, Outlook), and ticketing systems (e.g., Freshdesk, Dynamics 365)
• A positive attitude, high attention to detail, and a proactive approach to solving problems.
• Ready to represent a company that values excellent service and meaningful connections? Apply now and become the trusted voice and face of the client.